Refund policy
Refund and Return Policy
At DVL STUDIOS, we take pride in the quality and craftsmanship of our products. Please read our refund and return policy carefully before making a purchase.
All Sales Are Final All sales made through DVL STUDIOS are final. We do not accept returns, exchanges, or provide refunds under normal circumstances. Please ensure that you select the correct size and color before completing your purchase.
Exceptions to Final Sale Policy We will only offer exchanges or refunds under the following circumstances:
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Incorrect Item Shipped: If you received an item different from what you ordered, please contact us within 7 days of receiving your order. Include your order number, photos of the incorrect item, and your original receipt.
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Defective or Damaged Item: If your item arrives defective or damaged, notify us within 7 days of delivery with your order number, a description of the defect, and clear photos showing the issue.
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Other Circumstances: Exceptional cases may be reviewed at our discretion. Please contact our support team for assistance.
Return Process If your return request meets the criteria above, we will provide instructions for sending back the item. Returns must be unworn, unwashed, and in their original condition with all tags attached. Customers are responsible for shipping costs related to returning items unless the mistake was made by DVL STUDIOS.
Contact Us For assistance with a return or refund, please reach out to our customer support team at Contact@dvlstudios.shop
Thank you for shopping with DVL STUDIOS and supporting our brand!